Conflict Resolution Toolkit

Improve your communication skills with our interactive tools

What's Your Conflict Style?

Answer these 5 questions to discover your natural approach to conflict.

1. When a disagreement arises at work, you typically:

Change the subject or stay quiet Express your perspective calmly Insist on having things your way

2. If a friend keeps canceling plans, you:

Say "it's fine" but feel resentful Tell them how it makes you feel Call them out angrily in front of others

3. During heated arguments, you often:

Shut down and stop responding Listen actively and look for compromise Interrupt and raise your voice

4. When someone criticizes you, your first reaction is:

Withdraw and avoid the person Ask clarifying questions Respond defensively with counter-criticism

5. Your approach to resolving differences is usually:

"Let's just drop it" "Let's find a solution that works for both of us" "My way or the highway"

Fill in the blanks to create a constructive conversation using the proven 4-step method.

1

Observation (State facts without judgment)

Describe the specific situation:

When did it happen?

2

Feeling (Express your emotions)

How did it make you feel?

Add more detail about your feeling (optional):

3

Need (Identify the unmet need)

What do you need in this situation?

4

Request (Make a specific, positive ask)

What would you like to happen differently?

Preferred tone: